Shipping & Returns

Shipping:

​We try to ship same day but we never know what time the mail will be picked up. Even though we often are able to get orders out as late as 1:00pm, please do not depend on same day shipping unless your order is placed no later than 10am EST.

Shipping costs are calculated during checkout. A shipping cost estimator button is also available. All shipping costs are calculated directly from the UPS or USPS websites. Accurate address information is required to receive accurate shipping quotes. Sometimes international shipping estimates may not be accurate. If you feel the shipping cost has been incorrectly calculated, please call or email and we will verify the quote. The actual cost will be verified prior to shipping.

If you need express shipping, we will ship the same day if possible. Please have your order in before 9am eastern time to ensure same day shipping. UPS 2nd Day Air is calculated from the day of shipping - not the day you place the order. It also is business days so if you place your order on Thursday, it will not be delivered until Monday. Saturday delivery is an additional charge of $15. Please email or call if you have any questions about delivery times.

 

International Customers:

You may be subject to import duties and taxes, which are levied when the item reaches your country. These charges are the responsibility of the recipient. Contact your local customs office for further information regarding these charges.

 

 

Returns:

 

General Return Policy:

 

Most merchandise may be returned within 15 days of delivery so long as the merchandise is in new, resalable condition with all original components and packaging intact. All returns must be authorized by Customer Service. The RA number must be visible on the outside of the package, or the package may be refused. Some items may be subject to restocking fees up to 20%. Returned items that are not in new, resalable condition will either be refused and returned to the sender or may be subject to reconditioning fees up to 75%. Shipping charges and return fees are not refundable unless the return is due to processing error or product error.

Non-Returnable Items: 

 

  • Items that have been used
  • Items without all original packaging or components

     

  • Clearance and Closeout Items

     

Process for Returning Merchandise: 

 

  1. Obtain a Return Authorization (RMA) number and the proper address to return the merchandise to from Customer Service. All returns must be authorized.

     

  2. Repack the merchandise in its original packaging including any tags, accessories or literature that came with the merchandise. Pack the merchandise in the box used to ship the merchandise to you or a functional equivalent.

     

  3. Write the RA number on the outside of the package. RA numbers should be clearly visible without opening the package. Returns without a visible RA number on the outside of the package will be refused.

     

  4. Label the package with the correct return shipping address. Returns shipped to the incorrect address may result in additional shipping charges and delays in issuing credits. You may want to insure the package. Olive Branch Skin Care is not responsible for returned products that are lost or damaged during shipping.

     

Credits:

 

Credits are typically issued within 2 to 4 weeks of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees.

 

Return Authorization:

 

All returns must be authorized by Customer Service. Return authorizations will include a Return Authorization number (RA number) that must be displayed on the outside of the package and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RA number being issued will be refused.

 

A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused or may be charged a reconditioning fee up to 20% of the price of the merchandise.

 

 

 

 

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